Returns and Exchanges

The Rug Lady Australia is dedicated to providing quality, value for money, and satisfaction for all our customers. If you’re not happy with your purchase, The Rug Lady will exchange for the value of the product purchase less our actual inbound shipping cost.

The Rug Lady must be notified via email at admin@theruglady.com.au within 7 days of receipt of the rug, while the exchange item/s must be returned within 14 days.