Hear It From Them
Love my rug!! When it was getting lost due to the train collapsing the rug lady personally rang me to explain why the tracking had not been updated yet. Amazing customer service, I'll be looking at buying 2 more rugs with this business.
Very impressed by the super quick delivery of my beautiful new rug. Congratulations on your professional service and quality products- highly recommend your company!
Brilliant service! Wonderful help and knowledge. Great price. Speedy timing for collection = rug was ready a week before date that was mentioned. Love my rug from The Rug Lady. Feels wonderful under my feet and looks fabulous in the space. HUGE THANK YOU. I would DEFINITELY recommend!!
Highly recommend The Rug Lady. Their service was amazing. I booked a styling appointment with Karen and was really helpful. There were so many rugs that I liked but her styling advice and recommendation made my choice easy. I love the quality of the rug and it looks great in my room.
I ordered my rug online and it was everything & more! The colour to the online picture was spot on and it is just amazing in my lounge room. I will definitely order more rugs from The Rug Lady!
We had the most amazing experience with The Rug Lady. We were moving into a new home and was not sure what style/ size rug we wanted for our living area. They were so helpful, patient, knowledgeable and it really made us feel confident with the rug we chose and the size. We absolutely love it in our home and it makes the room feel so warm and light. We are so grateful to Karen for the communication and Donna for her guidance and knowledge in helping us choose the perfect rug!
Absolutely in love with our rug (essence in grey). Great customer service and styling. When I'm in need of another rug, they will be my first choice 😊
Thank you again to the team!
We have purchased 5 rugs now from The Rug Lady and what brings us back every time is the excellent quality, range and personalised service we get each time. We love every rug we have purchased and the advice given each time has been spot on. It’s so refreshing to buy from people who know their product and can give you honest and professional advice. We have no hesitation in recommending this family owned business. Thank you Rug Lady.
The Rug Lady is an Australian-owned and operated rug store with over 20 years of experience in the rug trade. The Rug Lady launched online in 2015, we are now one of the leading online rug distributors in Australia as it has been attracting thousands of rug lovers and rug shoppers alike. Our services have been praised as some of the best, with thousands of satisfied customers leaving our stores both in-person and online for years now. Check out the difference for yourself now at our in-person or online stores.