Hear It From Them


Love my rug!! When it was getting lost due to the train collapsing the rug lady personally rang me to explain why the tracking had not been updated yet. Amazing customer service, I'll be looking at buying 2 more rugs with this business.

Jess Capaldo

Very impressed by the super quick delivery of my beautiful new rug. Congratulations on your professional service and quality products- highly recommend your company!

Kaye King

Brilliant service! Wonderful help and knowledge. Great price. Speedy timing for collection = rug was ready a week before date that was mentioned. Love my rug from The Rug Lady. Feels wonderful under my feet and looks fabulous in the space. HUGE THANK YOU. I would DEFINITELY recommend!!

Amanda Dooly

Highly recommend The Rug Lady. Their service was amazing. I booked a styling appointment with Karen and was really helpful. There were so many rugs that I liked but her styling advice and recommendation made my choice easy. I love the quality of the rug and it looks great in my room.

Luisa Paglia

I ordered my rug online and it was everything & more! The colour to the online picture was spot on and it is just amazing in my lounge room. I will definitely order more rugs from The Rug Lady!

Stacey Nesbitt

We had the most amazing experience with The Rug Lady. We were moving into a new home and was not sure what style/ size rug we wanted for our living area. They were so helpful, patient, knowledgeable and it really made us feel confident with the rug we chose and the size. We absolutely love it in our home and it makes the room feel so warm and light. We are so grateful to Karen for the communication and Donna for her guidance and knowledge in helping us choose the perfect rug!

Monique Gaylor

Absolutely in love with our rug (essence in grey). Great customer service and styling. When I'm in need of another rug, they will be my first choice 😊
Thank you again to the team!

Burcu Akkaya

We have purchased 5 rugs now from The Rug Lady and what brings us back every time is the excellent quality, range and personalised service we get each time. We love every rug we have purchased and the advice given each time has been spot on. It’s so refreshing to buy from people who know their product and can give you honest and professional advice. We have no hesitation in recommending this family owned business. Thank you Rug Lady.

Daniela Ibrido

The Rug Lady is an Australian-owned and operated rug store with over 20 years of experience in the rug trade. The Rug Lady launched online in 2015, we are now one of the leading online rug distributors in Australia as it has been attracting thousands of rug lovers and rug shoppers alike. Our services have been praised as some of the best, with thousands of satisfied customers leaving our stores both in-person and online for years now. Check out the difference for yourself now at our in-person or online stores.

At The Rug Lady, our work reflects our passion for what we do. Our love for stylish rugs and dedication to our customers has driven us to build our collection of beautiful and exquisite products, many of them unique to our online rug store! Our design team is always on the lookout for new inspiration, upcoming interior styles, and rug trends. Because we value our customers and their feedback, The Rug Lady team works hand in hand with manufacturers to ensure that our rugs are made to our exact specifications and high-quality requirements. This allows us to offer competitive, value-for-money stylish rugs without the outrageous price tag. Whether it’s contemporary or modern rugs you are looking for, here at The Rug Lady, we carefully hand pick our materials to ensure the highest quality rugs to suit every space. We are the leading experts in the industry and understand every aspect of quality stylish rugs. Because of this, we can give you proper advice on which products work best and which ones may work for you.

We specialise in a wide range of modern and contemporary rugs when you buy rugs online from us - from simple and affordable rugs to elegant high quality, stylish choices that certainly add the finishing touch to the ambience of any home. We offer Natural Rugs, Modern Rugs, Contemporary Rugs, Transitional Rugs, and many more rug styles that would fit any household. Our service team here at The Rug Lady would be happy to help you with your enquiries to do with our stylish rugs and to help find out which ones would work best for you and your unique situation.

We understand that shopping online for rugs is a personal experience. More often than not, choosing the perfect rug is about the experience - to see, feel, and fall in love with it yourself. Other times, the perfect rug chooses you! It is important to understand which stylish rugs may fit best for your interior design. As a result, we recommend you take some time to study your interior design and look at our products to determine the best possible item that will accentuate your interior design. Too often we see people have placed products that do not work well together with their current colour scheme and style, and as such, it is vital to be able to determine which product works best in your home.

There are so many possibilities for modern, stylish rugs at The Rug Lady, and shopping for a rug online has never been this easy. Here at The Rug Lady, customer service is our utmost priority. We have always taken the initiative to provide our clients with immediate assistance through our dedicated sales team to ensure that when you buy rugs online, no matter where our clients are in Australia will be a seamless experience through and through. At The Rug Lady, we aim to provide our customers with the best experience possible. Our first priority is always the customer, and we believe that customer service is always the way to improve customer experiences. By providing stylish rugs which encompass the definition of quality, we believe this also contributes to the customer service experience. You will also find this experience when you buy rugs online, as our digital store aims to please just as well as in person, and you will find this out for yourself when you visit us!

The Rug Lady showroom in Melbourne offers a large selection of our rugs readily available for viewing. Whether you choose to buy rugs online or in our Melbourne showroom, our expert rug stylists are always available to assist you in finding the perfect rug style, colour, and size for your home. Rest assured, that with The Rug Lady you can find the best rugs online!

Try out our digital store now and see for yourself why everyone is so satisfied with their experiences with us here at The Rug Lady!

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